Up until now, with more than 100 people having been part of the community, we have only had one minor conflict between two colivers, and it was solved after a couple conversations. This shows that it is very uncommon that a conflict arises, however in case it happens we have a mechanism in place to help finding a solution.
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👉 If you are having a conflict with another member of the community:
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- As a first step we advise you to have a conversation with him or her, going back to the principles of the community, and try to find a solution that satisfies both of you. If you need help to face the conversation, you can arrange a coffee with us in order to prepare it and find together the best way to approach the situation.
- In case you consider that a mediation is necessary, talk with us and we will arrange a meeting between you and the other member of the community and facilitate a dialogue to look for a solution.
- That meeting will result in concrete commitments that will be monitored by the members involved. In case they are not fulfilled a second meeting will be arranged.
- If the commitments keep not being fulfilled or if the members of the community don’t reach an agreement after the second meeting, a final decision on how to proceed will be made based on the community principles.
- If one of the members of the community refuses to accept this solution it could result in the termination of the contract.
It’s highly recommended for the good health of the community to avoid talking with other colivers about the conflict without the person involved in it, or to just complain without looking for a solution (that doesn’t mean that you cannot ask for help if needed), just to avoid gossiping or keep talking about the situation without facing it, conflicts help us learn and grow as a group but only if we manage them.
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👉 If you are observing a conflict between other members of the community:
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- Talk with one or both of them to suggest checking this mechanism for conflict resolution. If you think you can help in the situation it would be great if you offer your advice/support to one or both of them.
- If you consider that mediation would be necessary, share the situation with us to find together the best way to intervene.